PB
Pieter B
1 reviews | Active since Dec 2012
17 Aug 2015, 13:12
Money Taken from my account, Bad Attitude
I am furious, after numerous calls to their department and speaking to numerous employees, this is still not resolved. I am trying to cancel my car tracking device as I don't have this car in my possession anymore, this is now the 7th month and they are still taking money from my account. every time I call I get hanged up on or get put thru to the wrong person or department. Clearly all of them is getting a salary for being ***********. I also spoke to the cancelations manager Dalsey Mthombeni - she is rude, impolite and not efficient and effective in her role. I want my money. if this is not resolved in 48 hours I will take legal action.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
17 Aug 2015, 14:17Hello bezpiet13,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We acknowledge receipt of your termination request forwarded today, and would like to advise that due to the incorrect spelling of our email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm the immediate termination of your agreement. In the interest of customer satisfaction, and entirely without prejudice, we will credit your account with amount deducted since termination and refund to your bank account soonest.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We acknowledge receipt of your termination request forwarded today, and would like to advise that due to the incorrect spelling of our email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm the immediate termination of your agreement. In the interest of customer satisfaction, and entirely without prejudice, we will credit your account with amount deducted since termination and refund to your bank account soonest.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply17 Aug 2015, 14:17
Official
Hello bezpiet13,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We acknowledge receipt of your termination request forwarded today, and would like to advise that due to the incorrect spelling of our email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm the immediate termination of your agreement. In the interest of customer satisfaction, and entirely without prejudice, we will credit your account with amount deducted since termination and refund to your bank account soonest.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We acknowledge receipt of your termination request forwarded today, and would like to advise that due to the incorrect spelling of our email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm the immediate termination of your agreement. In the interest of customer satisfaction, and entirely without prejudice, we will credit your account with amount deducted since termination and refund to your bank account soonest.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za