1 reviews | Active since Mar 2017
Mixtelematrix more like mixincompetence
<p>I have a car tracking unit installed by t this company, from day one I have had issues with the customer service regarding my details on the information documents they would send me (i should have smelled trouble then). For four months I have been trying to solve the same issue regarding my account seems like no one knows what they doing there. My invoice is never up to date or reflects incorrect amounts. Wonder if my car is safe if they can't get basic admin right. At this rate I should be getting a salary from then. Each month I have to manually pay my account and email them my proof of payment which never gets acknowledged. Then I have to call their call center only to have someone on the other line give me a stupid answer followed by an invoice from two months ago. Ai I'm tired and the nerve of asking me to pay a cancellation fee if I no longer want to do business with them.... hello if the service was right I wouldn't want to canel my business with you. </p> <p>Worse service of my life regret doing business with this stupid company</p>
Dear Refiloe Makama
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels .
I refer to our discussion and confirm that we are currently investigating and will revert to you shortly
I will remain in contact with you to ensure that this query is resolved to your satisfaction
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Refiloe Makama
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels .
I refer to our discussion and confirm that we are currently investigating and will revert to you shortly
I will remain in contact with you to ensure that this query is resolved to your satisfaction
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Refiloe Makama
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to your telephonic discussion with our Retentions Department and confirm that the cancellation of your unit is currently underway and confirmation will be sent to you shortly
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Refiloe Makama
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to your telephonic discussion with our Retentions Department and confirm that the cancellation of your unit is currently underway and confirmation will be sent to you shortly
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***