RS
Ricardo S
1 reviews | Active since Dec 2018
17 Sept 2023, 17:40
MIXTELEMATIX - NEVER AGAIN
I have cancelled my contract with mixtelematix in October 2022 (a month's notice as requested from mixtelematix).
Yet mixtelematix still wanted the monies every month until the end of January 2023.
When i tried calling them,they never answer the phones nor do they respond by email.
Now they claim i missed a payment for January 2023 - and they posted this on my credit report on all credit beruea's.
When i tried calling them - the phone numbers dont work anymore and when i email them - i get a respond - saying that the emails either wrong or incorrect .
Makes me think - why i ever took a contract out with this company in the first place.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
18 Sept 2023, 09:26Good Day Ricardo Swarts ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and emailed through the Invoice Statement.
We have escalated the matter has been escalated to Accounts Department to update the ITC record.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and emailed through the Invoice Statement.
We have escalated the matter has been escalated to Accounts Department to update the ITC record.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2023, 09:26
Official
Good Day Ricardo Swarts ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and emailed through the Invoice Statement.
We have escalated the matter has been escalated to Accounts Department to update the ITC record.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and emailed through the Invoice Statement.
We have escalated the matter has been escalated to Accounts Department to update the ITC record.
Regards,
Customer Care Department
***
RS
Ricardo S's updateReviewer Update
06 Oct 2024, 08:31Your reply made no difference.
Yes they called me, and told me that it will be sorted, and guess what, my report on all credit bureaus has never ever changed.
THANK YOU VERY MUCH FOR NOTHING.
Your client service department also never emailed me the invoice statement.
That goes to show, your contract and social media voices means nothing.
Your robot replies to my review, is also not excellent.
Yes they called me, and told me that it will be sorted, and guess what, my report on all credit bureaus has never ever changed.
THANK YOU VERY MUCH FOR NOTHING.
Your client service department also never emailed me the invoice statement.
That goes to show, your contract and social media voices means nothing.
Your robot replies to my review, is also not excellent.
RS
Ricardo S's update06 Oct 2024, 08:31
Reviewer Update
Your reply made no difference.
Yes they called me, and told me that it will be sorted, and guess what, my report on all credit bureaus has never ever changed.
THANK YOU VERY MUCH FOR NOTHING.
Your client service department also never emailed me the invoice statement.
That goes to show, your contract and social media voices means nothing.
Your robot replies to my review, is also not excellent.
Yes they called me, and told me that it will be sorted, and guess what, my report on all credit bureaus has never ever changed.
THANK YOU VERY MUCH FOR NOTHING.
Your client service department also never emailed me the invoice statement.
That goes to show, your contract and social media voices means nothing.
Your robot replies to my review, is also not excellent.