MixTelematics - WORST company to deal with during the Lock down period - do not cancel debit orders

We have had the most atrocious experience with this company and I must say lockdown has shown us very clearly, who are the companies we will deal with in the future and which ones not.

Since the 9th of March I have tried to cancel the debit order with them - in writing, formally and to make the payment via EFT monthly. This was ignored and they subsequently kept on submitting a debit order against our account despite numerous emails and letters to cancel the debit order, to stop our service with them (especially during the lockdown since we are not using our truck) but was ignored completely.

What is even worse - even though I paid the March premium, they disconnected our services. This we only realised while my husband was trying to get back home for the lockdown and we had no service for about a day - NO APOLOGIES OFFERED.

I am already in the process of getting a quote for another service.

Now after ignoring our direct order to cancel our debit order, they have handed us over to their lawyers.

I am fuming - what a waste of time