CE
Cobus E
1 reviews | Active since May 2020
08 May 2020, 16:39
MixTelematics - WORST company to deal with during the COVID-19 period: Increase in Installments during COVID-19
Initially I experienced 50% salary loss - immediately informed Matrix - did not even rep****/ responded. But withing 5 x days I received notification that my installment will increase with 15% - rep**** to the email and received an extremely rude disrespectful email response from a manager. Needless to say it is now cancelled. Shocking service - good product, but will NEVER return.
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Matrix Vehicle Tracking's replyOfficial
11 May 2020, 09:55Good Day Cobus E
We acknowledge your post and have noted the content.
We acknowledge your post and have noted the content.
Whilst we sympathize with the fact that you have a salary loss of 50% we cannot agree with some of the statements you have made as they are factually incorrect.
Your tracking unit was fitted in your vehicle in April 2017 and was paid for 36 months. The 3 months ended and we started billing you for the tracking in April 2020,so at no point did we increase your Matrix installment.
Unfortunately Matrix is facing the same difficulties as everyone in the country and where we can assist our customers we do so. If you needed to make payment arrangements our Credit Control Department would have assisted you regarding.
We can confirm that your Matrix account has been cancelled as per your request.
Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply11 May 2020, 09:55
Official
Good Day Cobus E
We acknowledge your post and have noted the content.
We acknowledge your post and have noted the content.
Whilst we sympathize with the fact that you have a salary loss of 50% we cannot agree with some of the statements you have made as they are factually incorrect.
Your tracking unit was fitted in your vehicle in April 2017 and was paid for 36 months. The 3 months ended and we started billing you for the tracking in April 2020,so at no point did we increase your Matrix installment.
Unfortunately Matrix is facing the same difficulties as everyone in the country and where we can assist our customers we do so. If you needed to make payment arrangements our Credit Control Department would have assisted you regarding.
We can confirm that your Matrix account has been cancelled as per your request.
Regards,
Kaya Payi
Customer Care Department
***