CB
Cheryl B
1 reviews | Active since Oct 2018
06 May 2024, 10:45
MixTelematics where zero is too high a rating!
10 out of 10 for incompetence continues. Contract cancelled in November 2023 and unsubstantiated settlement paid in March 2024 just to stop the weekly harassment and threats from Mix. Now once again they want another settlement in May! Why , due to total *********** admin. Customer care phone and say - please tell us when you extended the contract; please give us copies of your emails to collections and cancellations department as we cannot access their emails! They also continue to debit your account after contracts are cancelled so beware! Image if you have to let them protect your assets - impossible! An operator (Hope) says don’t worry I will sort it out - no follow up - new name “ dispair”
Helpful (0)
Replies (3)0
Replies (3)Matrix Vehicle Tracking's replyOfficial
06 May 2024, 11:43Good Day Cheryl Brown,
Kindly be note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or alternatively, share an alternate contact number with us.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply06 May 2024, 11:43
Official
Good Day Cheryl Brown,
Kindly be note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or alternatively, share an alternate contact number with us.
Regards,
Customer Care Department
***
Customer Care Department
***
CB
Cheryl B's updateReviewer Update
06 May 2024, 12:23Phone my husband on *** between now and 1pm
CB
Cheryl B's update06 May 2024, 12:23
Reviewer Update
Phone my husband on *** between now and 1pm
Matrix Vehicle Tracking's replyOfficial
07 May 2024, 08:37Good Day Cheryl Brown,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 May 2024, 08:37
Official
Good Day Cheryl Brown,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
