GC
Gregory C
1 reviews | Active since Nov 2020
10 Oct 2023, 01:30
Mixtelematics, wants money for no assistance
**** of a business, months and months or trying to cancel this poor service and all emails go ignored. Had to resort to cancelling my debit order to try and cancel which now they have the audacity to hand over for collection. They have also tried to implement a cancellation fee of which there is no mention in the terms received after signing up. Please stay far away there are alternative companies.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
10 Oct 2023, 09:37Good Day Gregory Cloete,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support for investiagatiom.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support for investiagatiom.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Oct 2023, 09:37
Official
Good Day Gregory Cloete,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support for investiagatiom.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support for investiagatiom.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
GC
Gregory C's updateReviewer Update
10 Oct 2023, 13:30They tried to call me this morning and I was unable to answer, when I tried to call back it just rang and rang and then dropped the call. This is a plea to just remove the device and leave me alone.
GC
Gregory C's update10 Oct 2023, 13:30
Reviewer Update
They tried to call me this morning and I was unable to answer, when I tried to call back it just rang and rang and then dropped the call. This is a plea to just remove the device and leave me alone.
Matrix Vehicle Tracking's replyOfficial
13 Oct 2023, 09:18 Good Day Gregory Cloete,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Oct 2023, 09:18
Official
Good Day Gregory Cloete,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***