FD
Fareed D
1 reviews | Active since Sept 2023
17 Sept 2023, 10:36
MixTelematics utterly useless customer service
BEAME avoid avoid avoid If you are looking for a tracking company that is ethical AVOID BEAME MIX TELEMATICS ALTOGETHER I canceled a car with them by email on 3 March 2022, for a car I had sold, and added another - one year later on 03 April 2023 I noticed they were still debiting me for the canceled vehicle. When I brought it up their notice they finally stopped charging me but despite numerous calls to their call center and mails to *********** they have yet to reverse the charge. In the meantime I am cancelling all three other cars I have with them and moving my business elsewhere AVOID AVOID AVOID
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
18 Sept 2023, 12:13Good Day Fareed Dockrat ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval and a refund.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval and a refund.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2023, 12:13
Official
Good Day Fareed Dockrat ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval and a refund.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval and a refund.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
FD
Fareed D's updateReviewer Update
20 Sept 2023, 09:48Yet to receive feedback on this matter.
I had a call from one of their advisors on Monday morning, who promised to call me back, its now 48 hours later and all I have is deathly silence.
Useless is now too kind a word.
I had a call from one of their advisors on Monday morning, who promised to call me back, its now 48 hours later and all I have is deathly silence.
Useless is now too kind a word.
FD
Fareed D's update20 Sept 2023, 09:48
Reviewer Update
Yet to receive feedback on this matter.
I had a call from one of their advisors on Monday morning, who promised to call me back, its now 48 hours later and all I have is deathly silence.
Useless is now too kind a word.
I had a call from one of their advisors on Monday morning, who promised to call me back, its now 48 hours later and all I have is deathly silence.
Useless is now too kind a word.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 10:46Good Day Fareed Dockrat ,
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 10:46
Official
Good Day Fareed Dockrat ,
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***