M'
Munyah 'Chinoz'

1 reviews | Active since Mar 2020

10 Oct 2021, 15:58

Mixtelematics tracker

After cancelling my tracker because had sold the vehicle they kept on debiting and after cancelling the debit orders they say I owe. So my initial contract was a tracking device only but only then after cancelling they tell me I have an extra service for tyre insurance or whatever which I never signed in the initial contract. That act is daylight ******** and i should actually sue this company.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Oct 2021, 12:21
Official
Good day Munyah'

We have escalated your query and will revert back to you.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Oct 2021, 13:13
Official
Good Day Munyah'

We can confirm that an agent did get in contact with you and has also sent an email with the recording for the value added service.

Please be advised that you are still liable for the outstanding balance on your account.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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