Mixtelematics - more like muddled & sick

<p>I have been a customer of this company for years having installed a Matrix tracking device in both my vehicles. When things work properly there is no problem - but God help you when things go awry. Despite courteous call centre staff they seem incapable or unwilling to resolve issues. Last year my electronic tax log book had faulty mileage and I had to perster them for weeks with numerous calls and emails before it was resolved. This year when trying to access my other vehicle tax log book I find out that there is no data for the last year. There was a fault with the system that was known to them during this time. They offered me an upgrade without telling me why and have continued to bill me for 12 months even though they know the system was not working! I have been trying to get the matter resolved for the last 3 weeks. I have chased them with dozens of emails and calls. I have been offered "compensation" with a new deal at rates any similar customer is entitled to so no remedial action on the thousands of rands of money they have taken from me without provided the necvessary service! Each time I am promised that the matter is escalated to the relevant department and that I will be contacted within 24 hours - and then NOTHING! I have beaten myself against the proverbial wall with no joy. I dont know what to do -even threats of legal action get no response. Stay away from them - for your own sanity</p>