AS
Adrian S

1 reviews | Active since Nov 2021

13 Nov 2021, 09:59

Mixtelematics is utterly and completely pathetic and useless

I have cancelled my account with Matrix in September and received confirmation and have received a reference number then in October I received a bill saying I owe them to which I tried to contact customer care, the cancellations department and the billings department, none of which actually bothered to help me, I even filled in a form on the website complaining about this to which no one was still bothered to help me. Now I get my latest credit report and there on it says I am in arrears with Matrix. Matrix service is pathetic and on top of that the customer care is not even open on a Saturday which shows even more how pathetic they are. Someone better contact me and sort this out.

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Replies (4)
AS
Adrian S's update13 Nov 2021, 10:25
Reviewer Update
I just posted a review of Mix Telematics and then I went to go and look at their page of other complaints and see all the complaints on the same lines as mine and your trust score index is a 2.5, well it’s clear to see why, your services are so pathetic it’s actually mind boggling how this company is still open and allowed to service their customers. You people should be so disgusted to work for such a company, but then again it’s not the company’s fault so shame for poor Mix Telematics, your HR people should all be fired for the useless people they employ. I am fuming that without your people getting a hold of me they have the cheek to go and report me as a late payer to the credit bureau. The reason I cancelled is because I sold my car and no longer own a car but I will be damned if I ever go back to using Matrix service and I will make sure that anyone who is looking for a car tracking company gets to know that using Matrix will be the biggest mistake of their lives. I have been fighting with Matrix since June 2021 when I first sold my car.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Nov 2021, 09:26
Official
Good Day Adrian S

We have been trying to get in contact with you but have been unsuccessful.

An email has been forwarded to you concerning your query.

We do apologize for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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AS
Adrian S's update15 Nov 2021, 10:11
Reviewer Update
Good day,

Thank you I can confirm I received the email.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Nov 2021, 10:44
Official
Good Day Adrian S

Thank you very much.

Regards,
Customer Care Department 
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