VM
Vusi M
1 reviews | Active since Sept 2022
01 Nov 2022, 09:44
Mixtelematics duped me with low fees and charged me higher
So, I write a review on Hellopeter, the Mixtelematics calls and offer a good deal and what they didn't tell or I did not forsee was that the deal was too good to be true.
I got billed way higher than what I was promised and today I spent the whole hour trying to get to their billing department and I get cutoff all the time.
I guess my next email is for cancellation as this is a breach of contract
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
01 Nov 2022, 10:46Good day Vusi M,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has contacted you and we are investigating the subscriptions and will advise.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has contacted you and we are investigating the subscriptions and will advise.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Nov 2022, 10:46
Official
Good day Vusi M,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has contacted you and we are investigating the subscriptions and will advise.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has contacted you and we are investigating the subscriptions and will advise.
Regards,
Customer Care Department
***
VM
Vusi M's updateReviewer Update
01 Nov 2022, 11:15They can check the timestamp for the call recording is 14:11 on the 4th October 2022 and the call lasted 11 minutes, 41 seconds
VM
Vusi M's update01 Nov 2022, 11:15
Reviewer Update
They can check the timestamp for the call recording is 14:11 on the 4th October 2022 and the call lasted 11 minutes, 41 seconds
Matrix Vehicle Tracking's replyOfficial
01 Nov 2022, 13:00Good day Vusi M,
Thank you for the information.
Regards,
Customer Care Department
***
Thank you for the information.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Nov 2022, 13:00
Official
Good day Vusi M,
Thank you for the information.
Regards,
Customer Care Department
***
Thank you for the information.
Regards,
Customer Care Department
***
VM
Vusi M's updateReviewer Update
17 Nov 2022, 20:12Just to let you guys know that I did not sign up for the amount you are billing me and I consider this contract cancelled and you can come and get your devices.
I will be stopping the debit order on my side or reversing it everytime yot try to debit. You cannot trick me like that and hope to get away with it.
It has been over 16 days without a response.
I will be stopping the debit order on my side or reversing it everytime yot try to debit. You cannot trick me like that and hope to get away with it.
It has been over 16 days without a response.
VM
Vusi M's update17 Nov 2022, 20:12
Reviewer Update
Just to let you guys know that I did not sign up for the amount you are billing me and I consider this contract cancelled and you can come and get your devices.
I will be stopping the debit order on my side or reversing it everytime yot try to debit. You cannot trick me like that and hope to get away with it.
It has been over 16 days without a response.
I will be stopping the debit order on my side or reversing it everytime yot try to debit. You cannot trick me like that and hope to get away with it.
It has been over 16 days without a response.
Matrix Vehicle Tracking's replyOfficial
18 Nov 2022, 06:46Good day Vusi M,
Kindly note that the charge code on your account was amended on 1 November. A credit has been prepared for the overcharge and will be posted on your account.
Regards,
Customer Care Department
***
Kindly note that the charge code on your account was amended on 1 November. A credit has been prepared for the overcharge and will be posted on your account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Nov 2022, 06:46
Official
Good day Vusi M,
Kindly note that the charge code on your account was amended on 1 November. A credit has been prepared for the overcharge and will be posted on your account.
Regards,
Customer Care Department
***
Kindly note that the charge code on your account was amended on 1 November. A credit has been prepared for the overcharge and will be posted on your account.
Regards,
Customer Care Department
***
VM
Vusi M's updateReviewer Update
01 Dec 2022, 09:14As promised. I reversed the debit order and you can come and get your devices. I cannot deal with you debiting incorrect amounts all the time and inconveniencing me.
You promised me this issue is fixed.
1st Of November you were supposed to debit R713.04 including the Pro-rata. Instead you debited R844. I got a call that I will be credited the incorrect amount.
1st December if corrected, you are supposed to debit 286.04 but you went and debited R467.
if my debit order is R417, how did you arrive to R467 and call it a credited amount.
As I have stated from the beginning, this is a breach of contract and I still consider this cancelled and you can come and get your devices.
You promised me this issue is fixed.
1st Of November you were supposed to debit R713.04 including the Pro-rata. Instead you debited R844. I got a call that I will be credited the incorrect amount.
1st December if corrected, you are supposed to debit 286.04 but you went and debited R467.
if my debit order is R417, how did you arrive to R467 and call it a credited amount.
As I have stated from the beginning, this is a breach of contract and I still consider this cancelled and you can come and get your devices.
VM
Vusi M's update01 Dec 2022, 09:14
Reviewer Update
As promised. I reversed the debit order and you can come and get your devices. I cannot deal with you debiting incorrect amounts all the time and inconveniencing me.
You promised me this issue is fixed.
1st Of November you were supposed to debit R713.04 including the Pro-rata. Instead you debited R844. I got a call that I will be credited the incorrect amount.
1st December if corrected, you are supposed to debit 286.04 but you went and debited R467.
if my debit order is R417, how did you arrive to R467 and call it a credited amount.
As I have stated from the beginning, this is a breach of contract and I still consider this cancelled and you can come and get your devices.
You promised me this issue is fixed.
1st Of November you were supposed to debit R713.04 including the Pro-rata. Instead you debited R844. I got a call that I will be credited the incorrect amount.
1st December if corrected, you are supposed to debit 286.04 but you went and debited R467.
if my debit order is R417, how did you arrive to R467 and call it a credited amount.
As I have stated from the beginning, this is a breach of contract and I still consider this cancelled and you can come and get your devices.