SM
Semukelisiwe M
1 reviews | Active since Jan 2022
08 Feb 2022, 14:22
Mixtelematics destroyed my life
Never ever subscribe to the vehicle device from this company. A year ago I had an account with them with no defaults but they listed me with Credit bureaux. I am now unable to buy a car.The account with them was closed a year ago and a year later they have listed me. Ref 992998
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
08 Feb 2022, 15:36Good Day Semukelisiwe M
Please be advised that your query has been escalated for your credit record to be amended on ITC.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Please be advised that your query has been escalated for your credit record to be amended on ITC.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Feb 2022, 15:36
Official
Good Day Semukelisiwe M
Please be advised that your query has been escalated for your credit record to be amended on ITC.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Please be advised that your query has been escalated for your credit record to be amended on ITC.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
SM
Semukelisiwe M's updateReviewer Update
08 Feb 2022, 15:40I hope this is resolved. In the meantime, I will just wait with no car and no home because of your incompetence. This company has caused my family excruciating pain. You have punished my family for being a loyal good client of yours. I curse the day I joined this company. Hell awaits!!!!!
SM
Semukelisiwe M's update08 Feb 2022, 15:40
Reviewer Update
I hope this is resolved. In the meantime, I will just wait with no car and no home because of your incompetence. This company has caused my family excruciating pain. You have punished my family for being a loyal good client of yours. I curse the day I joined this company. Hell awaits!!!!!
Matrix Vehicle Tracking's replyOfficial
09 Feb 2022, 09:04Good Day Semukelisiwe M
We do apologize profusely and we are doing our best to speed up the process.
Regards.
Customer Care Department
***
We do apologize profusely and we are doing our best to speed up the process.
Regards.
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Feb 2022, 09:04
Official
Good Day Semukelisiwe M
We do apologize profusely and we are doing our best to speed up the process.
Regards.
Customer Care Department
***
We do apologize profusely and we are doing our best to speed up the process.
Regards.
Customer Care Department
***
SM
Semukelisiwe M's updateReviewer Update
15 Feb 2022, 12:17Today is the 15th of February and the Credit Beaurex called Experian says you never communicated with them in respect of this matter. The agent name was Zimkhitha, I am wondering why is this company ruining my family?? You continue to lie and continue to cause damage to my family. REMOVE THIS ACCOUNT ON ITC!!! IT WAS YOUR MISTAKE, NOW FIX IT!!!
SM
Semukelisiwe M's update15 Feb 2022, 12:17
Reviewer Update
Today is the 15th of February and the Credit Beaurex called Experian says you never communicated with them in respect of this matter. The agent name was Zimkhitha, I am wondering why is this company ruining my family?? You continue to lie and continue to cause damage to my family. REMOVE THIS ACCOUNT ON ITC!!! IT WAS YOUR MISTAKE, NOW FIX IT!!!
Matrix Vehicle Tracking's replyOfficial
15 Feb 2022, 13:21 Good Day Semukelisiwe M
We can confirm that you have been contacted.
Please forward the email from the Credit Bureau for further assistance.
Regards,
Customer Care Department
***
We can confirm that you have been contacted.
Please forward the email from the Credit Bureau for further assistance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Feb 2022, 13:21
Official
Good Day Semukelisiwe M
We can confirm that you have been contacted.
Please forward the email from the Credit Bureau for further assistance.
Regards,
Customer Care Department
***
We can confirm that you have been contacted.
Please forward the email from the Credit Bureau for further assistance.
Regards,
Customer Care Department
***
SM
Semukelisiwe M's updateReviewer Update
15 Feb 2022, 13:31Contacted by who? Stop lying!!!! We contacted you! Not the other way round. Your agent Jacob thinks he is God shame. Why dont you contact Zimkhitha from experian???? What is stopping you from doing your damn job. The listing was a mistake!!! FIX THAT!!!! Stop this contact that, lying this, waiting this!!! STOP!!!!!! You have destroyed my family!!! Thank You, DO NOT RESPOND ANYMORE! THE ABUSE IS NOW ENOUGH!! REMOVE US FROM ITC!! THAT IS ALL!!!!
SM
Semukelisiwe M's update15 Feb 2022, 13:31
Reviewer Update
Contacted by who? Stop lying!!!! We contacted you! Not the other way round. Your agent Jacob thinks he is God shame. Why dont you contact Zimkhitha from experian???? What is stopping you from doing your damn job. The listing was a mistake!!! FIX THAT!!!! Stop this contact that, lying this, waiting this!!! STOP!!!!!! You have destroyed my family!!! Thank You, DO NOT RESPOND ANYMORE! THE ABUSE IS NOW ENOUGH!! REMOVE US FROM ITC!! THAT IS ALL!!!!
Matrix Vehicle Tracking's replyOfficial
15 Feb 2022, 13:55Good Day
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Feb 2022, 13:55
Official
Good Day
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***