1 reviews | Active since Jan 2012
Mixtelematics customer service is patheric!
<p>In May 2016 I sold my vehicle which was fitted with a BEAM-E unit from Mixtelematics. The unit was under contract and I was aware that there will be fees to pay upon cancelling. I called Mixtelematics a few days after I sold my vehicle and told them that I needed to cancel. They had told me that someone will get back to me. I have waited for their call and nobody got back to me.</p> <p> </p> <p>It was only until the debit order was cancelled a a person got back to me and told me I need to pay in an arrears amount for after the debit order was not allowed to go off. This was months after I had inititally called to cancel. This means that their intention was to keep on collecting money from me and not contacting me back from my initial call.</p> <p> </p> <p>After I received this call I received an email with a cancellation amount, which I immediately paid. After which I was told that I still need to pay the arrears amount.</p> <p> </p> <p>This is **************** by Mixtelematics as I dont feel I need to pay for the months after which I have cancelled my unit, since I called to inform my intention to cancel in May and nobody got back to me unitl late Spetember/October this year.</p> <p> </p> <p>Please can someone assist me from Mixtelematics as the person who kept on calling me to ask for money seems non-existant ever since I have complained.</p>
We hereby acknowledge your post and have noted the content.
We would like to state for the record that the cancellation penalty is in lieu of termination prior to the expiry of agreement entered into by yourself.
This penalty does not include the services enjoyed by you whilst the subscriptions was unpaid.
I refer to your discussion with our Customer Retentions team and confirm that the available options have been provided to you.
Kind regards
Thato Mashimbye
We hereby acknowledge your post and have noted the content.
We would like to state for the record that the cancellation penalty is in lieu of termination prior to the expiry of agreement entered into by yourself.
This penalty does not include the services enjoyed by you whilst the subscriptions was unpaid.
I refer to your discussion with our Customer Retentions team and confirm that the available options have been provided to you.
Kind regards
Thato Mashimbye
I understand that the cancellation penalty is in lieu of termination prior to the expiry of the agreement.
What you fail to understand is that I did not enjoy any services from the day I cancelled in May.
Please can you be more competant in your replies and refer this to someone who is more knowledgable about reading a report.
I understand that the cancellation penalty is in lieu of termination prior to the expiry of the agreement.
What you fail to understand is that I did not enjoy any services from the day I cancelled in May.
Please can you be more competant in your replies and refer this to someone who is more knowledgable about reading a report.