1 reviews | Active since Jul 2015
MixTelematics Beame ruined my credit profile with false reporting!!!
Beam-e ruined my credit score. I’ve been calling for two months now, being put on hold for endless amounts of time. When I do get help I get told that my record shows no missed payments, that the error is from their side and it will be fixed. Two months later and I’m still sitting with a ‘missed payment’ record for February month on my credit profile. I’ve been a customer for over 5 years and not once have I missed a payment (debit order) and now my credit score is suffering over their clerical error and no one it seems in that whole company knows how to rectify it or even cares to do that. I’ve spent hours on calls with them, I’ve been asked to wait for changes to reflect on my credit record, I’ve been **** to. This is the worst experience I’ve ever had with a service provider in my whole life. I worked too hard to build a great credit profile to just lose it over a ‘clerical error’.
This first paragraph is a copy and paste from a review I wrote in early May. Fast forward to today and guess what? My new credit report is in and I have once again lost credit points due to ‘missed payment’ from MixTelematics Beame in May. The February error has still not been fixed and the now May too? Why do you guys keep taking my money every month from the bank, on time (and I have proof of these transactions) if you’re going to be giving the credit bureaus false information about my payments. Just steady messing with someone’s livelihood and no one seems to care. Wow!!!
We can confirm that an agent did get in contact with you and will await the report from you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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We can confirm that an agent did get in contact with you and will await the report from you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
I have requested a cancellation yesterday but I still want my ITC report fixed. I worked hard and for many years on my credit record only to have it ruined by MixTelematics and no one can answer for it or fix it? I’m still waiting for answers.
I have requested a cancellation yesterday but I still want my ITC report fixed. I worked hard and for many years on my credit record only to have it ruined by MixTelematics and no one can answer for it or fix it? I’m still waiting for answers.
We have processed a cancellation on your account.
Concerning the ITC report, we have escalated your query to Credit Bureau and are awaiting a response from them. Once we receive a response we will update you.
Regards,
Customer Care Department
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We have processed a cancellation on your account.
Concerning the ITC report, we have escalated your query to Credit Bureau and are awaiting a response from them. Once we receive a response we will update you.
Regards,
Customer Care Department
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I have received my new credit report and the May missed payment has been rectified but the February month is still showing a missed payment. May I please ask why that is as I have not yet received communication from MixTelematics since your previous response on this platform.
Thanks.
I have received my new credit report and the May missed payment has been rectified but the February month is still showing a missed payment. May I please ask why that is as I have not yet received communication from MixTelematics since your previous response on this platform.
Thanks.
Thank you for bringing the matter to our attention.
Kindly be advised that your query has been escalated in order for the February default to be updated as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for bringing the matter to our attention.
Kindly be advised that your query has been escalated in order for the February default to be updated as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
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My ITC report has been rectified and thank you for that. I do, however, have concerns as I am still receiving sms’s to pay my account and also invoice emails. I requested that my account be closed in August already so I don’t understand why I’m receiving invoices still. The last thing I need is another cycle of this “missed payment” saga.
My ITC report has been rectified and thank you for that. I do, however, have concerns as I am still receiving sms’s to pay my account and also invoice emails. I requested that my account be closed in August already so I don’t understand why I’m receiving invoices still. The last thing I need is another cycle of this “missed payment” saga.
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
