Mixtelematics bad service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Danie D

Bad service. I have emailed them countless times regarding invoicing thats wrong and notifications thats not correct. To date not resolved at all. No response from them.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

07 Aug 2018, 14:56

Good day Mr Delport

Thank you for your post and for giving us the opportunity to speak to you.

As mentioned, our Finance Department is still in the process of resolving your billing queries and our Technical Depart is also attending to your notification query.

Feedback on these will be provided to you by the relevant departments once completed.

An email has also been sent to you regarding the above.

Kind regards

Thato Mashimbye

Matrix Vehicle Tracking's reply07 Aug 2018, 14:56

Official

Good day Mr Delport

Thank you for your post and for giving us the opportunity to speak to you.

As mentioned, our Finance Department is still in the process of resolving your billing queries and our Technical Depart is also attending to your notification query.

Feedback on these will be provided to you by the relevant departments once completed.

An email has also been sent to you regarding the above.

Kind regards

Thato Mashimbye

Danie D's updateReviewer Update

09 Aug 2018, 15:22

Ok , they started doing stuff, but still all of my problems persist. One vehicle still has no notifications!

Danie D's update09 Aug 2018, 15:22

Reviewer Update

Ok , they started doing stuff, but still all of my problems persist. One vehicle still has no notifications!

Matrix Vehicle Tracking's replyOfficial

10 Aug 2018, 12:14

Good Day Danie Delport

We will investigate and revert to you soonest

Regards

Thato Mashimbye

Matrix Vehicle Tracking's reply10 Aug 2018, 12:14

Official

Good Day Danie Delport

We will investigate and revert to you soonest

Regards

Thato Mashimbye