CC
Chantal C
1 reviews | Active since Mar 2019
04 Mar 2019, 12:49
Mixtelematics are *******
I would not recommend this company. They are *******. In November 2018 I have sent them an email to change my banking details. End of January I realized that they haven't made the changes to my account and they have in fact NOT changed my banking details. Due to the fact that the old bank account was still open but no funds deposited into the account every debit order they have tried to deduct had unpaid debit order fees. This total amount came to more than what they are willing to refund me. I have provided them with bank statements proving the amounts of unpaid fees charged to my bank account. THEY ARE STILL UNWILLING TO REFUND THE FULL AMOUNT. Siyabonga Mbatha on the finance department is standing firm that they will only refund me the lesser amount.
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Replies (4)
Matrix Vehicle Tracking's replyOfficial
04 Mar 2019, 12:51 Good day Chantal Cook Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply04 Mar 2019, 12:51
Official
Good day Chantal Cook Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
04 Mar 2019, 14:52 Good day Chantal Cook
As per telephonic discussion earlier, as soon as we have received the required documentation from yourself, we confirm that a refund will be processed for the bank charges which were incurred when your banking details which were not processed correctly,
Please keep in mind that the outstanding arrears still needs to be settled once the bank charges have been refunded to you.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
As per telephonic discussion earlier, as soon as we have received the required documentation from yourself, we confirm that a refund will be processed for the bank charges which were incurred when your banking details which were not processed correctly,
Please keep in mind that the outstanding arrears still needs to be settled once the bank charges have been refunded to you.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply04 Mar 2019, 14:52
Official
Good day Chantal Cook
As per telephonic discussion earlier, as soon as we have received the required documentation from yourself, we confirm that a refund will be processed for the bank charges which were incurred when your banking details which were not processed correctly,
Please keep in mind that the outstanding arrears still needs to be settled once the bank charges have been refunded to you.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
As per telephonic discussion earlier, as soon as we have received the required documentation from yourself, we confirm that a refund will be processed for the bank charges which were incurred when your banking details which were not processed correctly,
Please keep in mind that the outstanding arrears still needs to be settled once the bank charges have been refunded to you.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
CC
Chantal C's updateReviewer Update
04 Mar 2019, 16:47Just to clarify a few things here. You did NOT ask for further documentation.
Please be advised that ALL my phone calls are recorded. I just listened to it again and nowhere did you ask for documents. Siyabonga you are a ****.
You advised me that the refund will be made in full on Friday, where I then told you that o have no problem to bring my account up to date but ONLY once I received my full refund.
AS PER OUR RECORDED PHONE CALL I told you I will make contact with you on Monday if the refund is reflecting in my account.
DO NOT LIE TO THE PUBLIC TO COVER YOUR MESS UP. I will gladly share our phone call on this platform if you continue your lies.
CC
Chantal C's update04 Mar 2019, 16:47
Reviewer Update
Just to clarify a few things here. You did NOT ask for further documentation.
Please be advised that ALL my phone calls are recorded. I just listened to it again and nowhere did you ask for documents. Siyabonga you are a ****.
You advised me that the refund will be made in full on Friday, where I then told you that o have no problem to bring my account up to date but ONLY once I received my full refund.
AS PER OUR RECORDED PHONE CALL I told you I will make contact with you on Monday if the refund is reflecting in my account.
DO NOT LIE TO THE PUBLIC TO COVER YOUR MESS UP. I will gladly share our phone call on this platform if you continue your lies.
Matrix Vehicle Tracking's replyOfficial
06 Mar 2019, 13:00Good day Chantal Cook
We apologise for the miscommunication regarding the outstanding documentation.
We will await your contact once the refund is reflecting in your account, to settle the remaining arrears.
Kind regards
Michael Africa
Customer Care
***
We apologise for the miscommunication regarding the outstanding documentation.
We will await your contact once the refund is reflecting in your account, to settle the remaining arrears.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply06 Mar 2019, 13:00
Official
Good day Chantal Cook
We apologise for the miscommunication regarding the outstanding documentation.
We will await your contact once the refund is reflecting in your account, to settle the remaining arrears.
Kind regards
Michael Africa
Customer Care
***
We apologise for the miscommunication regarding the outstanding documentation.
We will await your contact once the refund is reflecting in your account, to settle the remaining arrears.
Kind regards
Michael Africa
Customer Care
***