1 reviews | Active since Jan 2020
MIxtelematics and Matrix Vehicle Tracking recurring call center blunders !
Hi there, I was recently contacted by the Durban branch of the mix telematics call center. They contacted me offering vehicle tracking, to which i very politely declined. They then called me again at 13:17 asking to speak to an unknown third party. upon questioning the consultant said that she thought i was another unknown party (lets call him party B) and that i said to call party A back in 2 minutes. I then advised her that if my number was being called back for a 2-minute recall then someone on her call centre staff is fabricating results as the call would not be marked as a "decline of services" or "no contact", but rather a "call back". I advised her to contact her Dialler administrator to look into the possibility of fabricated wrap ups of her call centre team. She mentioned that all calls are recorded and i thanked her also asking for her location. She confirmed this and added that they are not actually Matrix Vehicle Tracking but rather MIxtelematics who are calling on behalf of Matrix. I asked her to remove my number from her system to which she rep****: there are no guarantees for this. My problem is 1) That i would dearly like my number removed from any and all databases (held or sold). And 2) i have no business with either aforementioned Companies -nor do I require or want any Business with them. These calls are becoming a bother and I am going to post this very same text into a Hello Peter Complaint. I think that Mixtelematics is bring the name of Matrix into Disrepute, and that both businesses are embarrassing themselves by contacting me with not a clue as to what is going on. Please make all attempts to remove my number from your respective systems as soon as possible. That being ***2## - As you might well have gathered i am not publicizing the last two digits of my number as this will be a public post. I am sure that you will be able to find it. Regards MR.BR
Kindly note we have tried to contact you numerous times with no success.
Please note we are able to assist with the above mentioned query unless you provide us with an opportunity to communicate with you.
Regards,
Kaya Payi
Customer Care Department
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Kindly note we have tried to contact you numerous times with no success.
Please note we are able to assist with the above mentioned query unless you provide us with an opportunity to communicate with you.
Regards,
Kaya Payi
Customer Care Department
***
