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gail N
1 reviews | Active since Mar 2019
03 May 2022, 10:40
Mixtelematics Africa
My debit order was returned in april - - tried SEVERAL TIMES TO REACH CUSTOMER SERVICE & DEBTORS BUT NO SUCCESS - - SENT 50 EMAILS WITH PROOF OF PAYMENT DONE ON 11/04 UU4 DAYS LATER - - NO RESPONSE WHATSOEVER - - YESTERDAY RECEIVED A STATEMENT SAYING THEY WILL DOUBLE DEBIT ME IN MAY AS THEY HAVE NOT RECEIVED PAYMENT!!! 😫 😫 😫 😡 😡 😡 😡 I AM AT MY WITS END TO RESOLVE THIS AS I AM A STATE PENSIONER & CANNOT ALLOW A DOUBLE DEBIT!!!! STILL NO RESPINSE TO MY 100S OF MAILS WITH POP.!!! 😫 😫 😫 😡
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 May 2022, 08:40Good Day Gail N
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that your payment has now been allocated to your account and the arrears have been cleared.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that your payment has now been allocated to your account and the arrears have been cleared.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 May 2022, 08:40
Official
Good Day Gail N
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that your payment has now been allocated to your account and the arrears have been cleared.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that your payment has now been allocated to your account and the arrears have been cleared.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***