SB
Sechaba B
1 reviews | Active since Oct 2019
07 Nov 2023, 10:37
Mixtelamatics
I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription. It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
07 Nov 2023, 14:23Good Day Sechaba Bolofo,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Accounts Consultant has been in contact with you and escalated the Finance Department payment allocation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Accounts Consultant has been in contact with you and escalated the Finance Department payment allocation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Nov 2023, 14:23
Official
Good Day Sechaba Bolofo,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Accounts Consultant has been in contact with you and escalated the Finance Department payment allocation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Accounts Consultant has been in contact with you and escalated the Finance Department payment allocation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
SB
Sechaba B's updateReviewer Update
11 Jan 2024, 06:55I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription. It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.
SB
Sechaba B's update11 Jan 2024, 06:55
Reviewer Update
I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription. It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.