CB
Cheryl B

1 reviews | Active since Oct 2018

04 Apr 2024, 11:27

Mixed up Mix Telematics a bad joke

Never consider a company to protect your assets who cannot even manage their internal admin. After the previous episode of my first vehicle when they advised me my other vehicle is not active on their system and refused to respond to my requests for refund of premiums charged, they now want payment on the vehicle not on their system for a contract cancelled in November last year.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Apr 2024, 15:34
Official
Good Day Cheryl Brown,

Thank you for notifying us of this issue. 

We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.

Expect to receive feedback from our consultant soon. We appreciate your patience and cooperation in this matter.

Best regards,
Customer Care Department
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