TM
Thabang M

1 reviews | Active since Mar 2017

10 Apr 2025, 15:43

MIX TELEMATRIX - FALSE MARKETING AS WITH DEBT BUSTERS IN MY PAST

It was around October 2024 when I got a marketing call from mix telematix telling me of my +3 year of tracking devise on my car. I had several calls on record, where I explained that I am happy with Altech as I only use the service for a logbook.

They then eventually convinced me that they are the same company and back office will resolve the issue of having 2 tracking devices active. This was after I also asked if I will not be seeing 2 debit orders as I recall Altech being a separate service provider. As expected, they started debiting my account, along with the actual Altech that they presented themselves as. I reversed them until they had to call back, were I raised my frustration and how their marketing team **** to get me to sign up, and they said I should send an email to ***

An *** responded asking for full detailed of my claim as shared via email, which I responded to but never got feedback to date (2025 04 10). They have since been calling multiple times and changing debit order reference numbers until I got tired of reversing them

To my surprise, they went after my credit score. They reported me as missing a payment of a lousy R172 (which I asked to rather pay the cancellation fee instead so that they leave me alone and stop irritating me).

If I had enough money to waste, I would definitely tech them a thing or two about disrespecting people's decisions when they say NO! to they services, not because they don't want but because they are comfortable with paying the slightly more premium from another service provider.

Nonetheless, lucky them (Mix telematrix)

In closure, Altech (Netstar) vehicle tracking device is the best in my experience so far. Especially for professionals with a relatively busy schedule like myself.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Apr 2025, 07:49
Official
Good Day Thabang Mphahlele

Thank you for your submission. 

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. 

Please anticipate feedback shortly. 

Regards, 
Customer Care Department 
***