LS
Lindi S
1 reviews | Active since Dec 2016
20 Nov 2022, 08:56
MIX TELEMATRIX ARE **********
Mix telematrix called me last year claiming that they work with Tracker and that they need to come install a Beame. When I asked the what it is they said the current tracker works well but beame will ensure that I'm never offline. They also claimed my insurance company gave them permission to contact me. I called my insurance and it turns out Mix telematrix ****. My insurance didn't authorize anything nor do they work with TRACKER. This company proceeded to deduct my account, I stopped all payments because I don't use their services. They started harrasing me, I called serval times no one answers or when they do I'm told they will call me back. Mix telematics are a fly by night company. NO PROFESSIONALISM!
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
21 Nov 2022, 11:56Good day Lindi S,
Thank you for raising your concern and affording us the opportunity to investigate.
Kindly note that the assisting agent will advise on the procedure forward.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to investigate.
Kindly note that the assisting agent will advise on the procedure forward.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Nov 2022, 11:56
Official
Good day Lindi S,
Thank you for raising your concern and affording us the opportunity to investigate.
Kindly note that the assisting agent will advise on the procedure forward.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to investigate.
Kindly note that the assisting agent will advise on the procedure forward.
Regards,
Customer Care Department
***
LS
Lindi S's updateReviewer Update
09 Dec 2022, 10:59Hi there,
The telematics called back, and I was told that the consultant listened to the calls and indeed I was ******** to join the company. Then I was told that the told sum of the monies that were *******ly dedicated from my bank account will be refunded last week. Another week has past and no payment was recieved from these **********.
The telematics called back, and I was told that the consultant listened to the calls and indeed I was ******** to join the company. Then I was told that the told sum of the monies that were *******ly dedicated from my bank account will be refunded last week. Another week has past and no payment was recieved from these **********.
LS
Lindi S's update09 Dec 2022, 10:59
Reviewer Update
Hi there,
The telematics called back, and I was told that the consultant listened to the calls and indeed I was ******** to join the company. Then I was told that the told sum of the monies that were *******ly dedicated from my bank account will be refunded last week. Another week has past and no payment was recieved from these **********.
The telematics called back, and I was told that the consultant listened to the calls and indeed I was ******** to join the company. Then I was told that the told sum of the monies that were *******ly dedicated from my bank account will be refunded last week. Another week has past and no payment was recieved from these **********.
Matrix Vehicle Tracking's replyOfficial
09 Dec 2022, 14:13Good day Lindi S
Please note that refund was processed on 09/12/2022 and should reflect on your banking account latest the 12/12/2022.
Regards
Customer Care Department
***
Please note that refund was processed on 09/12/2022 and should reflect on your banking account latest the 12/12/2022.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Dec 2022, 14:13
Official
Good day Lindi S
Please note that refund was processed on 09/12/2022 and should reflect on your banking account latest the 12/12/2022.
Regards
Customer Care Department
***
Please note that refund was processed on 09/12/2022 and should reflect on your banking account latest the 12/12/2022.
Regards
Customer Care Department
***
LS
Lindi S's updateReviewer Update
14 Dec 2022, 07:49Thank you to Lethabo from the Customer care department, who was patient and diligent throughout this process. Telematics reimbursed me all the monies owed and greatly apologiesed for the mishap. Thank you Lethabo, I think you just single handedly
Saved your companies reputation.
Saved your companies reputation.
LS
Lindi S's update14 Dec 2022, 07:49
Reviewer Update
Thank you to Lethabo from the Customer care department, who was patient and diligent throughout this process. Telematics reimbursed me all the monies owed and greatly apologiesed for the mishap. Thank you Lethabo, I think you just single handedly
Saved your companies reputation.
Saved your companies reputation.
Matrix Vehicle Tracking's replyOfficial
14 Dec 2022, 09:18Good day Lindi S
Thank you for the positive feedback. Your message will be carried to the assisting agent and he will be rewarded for the compliment.
Regards
Customer Care Department
***
Thank you for the positive feedback. Your message will be carried to the assisting agent and he will be rewarded for the compliment.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Dec 2022, 09:18
Official
Good day Lindi S
Thank you for the positive feedback. Your message will be carried to the assisting agent and he will be rewarded for the compliment.
Regards
Customer Care Department
***
Thank you for the positive feedback. Your message will be carried to the assisting agent and he will be rewarded for the compliment.
Regards
Customer Care Department
***