JM
Jacques M
1 reviews | Active since Jun 2015
11 May 2019, 12:09
Mix Telematix Worst Service Ever!!!
Only after I logged a complaint on hellopeter Mix Telematix has responded. Finally they canceled my membership, but I am still waiting after a month for the money that they must reimburse me for. No one has rep**** to any of my mails or contacted me like they said they would. They're service are poor!!! So glad I'm not a client with them any more!! Seems like no one at Mix Telematix knows what they are doing. Just wasting time and getting a salary.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
13 May 2019, 08:41Good Day Jacques M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply13 May 2019, 08:41
Official
Good Day Jacques M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
13 May 2019, 14:36Good Day Jacques M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested.
Your account has been forwarded to our Finance Department for the necessary refunds.
We do apologize for the inconvenience caused and can assure you that this is not a reflection of our overall service delivery.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested.
Your account has been forwarded to our Finance Department for the necessary refunds.
We do apologize for the inconvenience caused and can assure you that this is not a reflection of our overall service delivery.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply13 May 2019, 14:36
Official
Good Day Jacques M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested.
Your account has been forwarded to our Finance Department for the necessary refunds.
We do apologize for the inconvenience caused and can assure you that this is not a reflection of our overall service delivery.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested.
Your account has been forwarded to our Finance Department for the necessary refunds.
We do apologize for the inconvenience caused and can assure you that this is not a reflection of our overall service delivery.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
JM
Jacques M's updateReviewer Update
15 May 2019, 10:46Please tell me why do I still get these messages???
Can someone wake up at Mix Telematix??
Dear Mr J Mulder your MiX Telematics/Matrix/Beame account is currently in arrears, with an amount of R128.54. Please make urgent payment to FNB Acc ********** 4685 and use your cellphone number or your MiX account number 798397 as reference. Please email proof to ********** If payment has been made, please ignore this SMS. Kind regards, MiX Telematics
Dear Valued Customer, Your contract with MiX Telematics has been cancelled, however, there is still an outstanding amount of R257.08 that needs to be paid. Please make urgent payment to FNB Acc ********** 4685 and use your cellphone number or your MiX account number 798397 as reference. Please email proof to ********** If payment has been made, please ignore this SMS. Kind regards, MiX Telematics
JM
Jacques M's update15 May 2019, 10:46
Reviewer Update
Please tell me why do I still get these messages???
Can someone wake up at Mix Telematix??
Dear Mr J Mulder your MiX Telematics/Matrix/Beame account is currently in arrears, with an amount of R128.54. Please make urgent payment to FNB Acc ********** 4685 and use your cellphone number or your MiX account number 798397 as reference. Please email proof to ********** If payment has been made, please ignore this SMS. Kind regards, MiX Telematics
Dear Valued Customer, Your contract with MiX Telematics has been cancelled, however, there is still an outstanding amount of R257.08 that needs to be paid. Please make urgent payment to FNB Acc ********** 4685 and use your cellphone number or your MiX account number 798397 as reference. Please email proof to ********** If payment has been made, please ignore this SMS. Kind regards, MiX Telematics