WD
Wasfiqah D
1 reviews | Active since Apr 2020
07 May 2021, 21:11
mix telematix sending mix signals
My car has been in an acident 14th April 2021, i emailed matrix regarding my MX3 rental and they cancel the protect and not the actual MX3. Ive been emailing them since and no response! YET they still debiting my account! for a car that i dont have! im so dissapointed in their service, i called the customare care line thrice and no answer! i even did a call me back. still nothing.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
08 May 2021, 09:09Good day Wasfiqah D
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply08 May 2021, 09:09
Official
Good day Wasfiqah D
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
10 May 2021, 09:37Good Day Wasfiqah D
We can confirm that an agent did get in contact with you and has assisted concerning your account.
An email has been sent to you with the settlement amount, we will await your response.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your account.
An email has been sent to you with the settlement amount, we will await your response.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply10 May 2021, 09:37
Official
Good Day Wasfiqah D
We can confirm that an agent did get in contact with you and has assisted concerning your account.
An email has been sent to you with the settlement amount, we will await your response.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your account.
An email has been sent to you with the settlement amount, we will await your response.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
WD
Wasfiqah D's updateReviewer Update
10 May 2021, 10:02Thank you very much, it has been resolved.
WD
Wasfiqah D's update10 May 2021, 10:02
Reviewer Update
Thank you very much, it has been resolved.
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 16:44Good Day Wasfiqah D
Pleasure.
Regards,
Customer Care Department
***
Pleasure.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 16:44
Official
Good Day Wasfiqah D
Pleasure.
Regards,
Customer Care Department
***
Pleasure.
Regards,
Customer Care Department
***