kM
kholo M
1 reviews | Active since Dec 2009
06 Feb 2023, 11:42
Mix Telematix Can I get what I am paying for please!!
Despite numerous calls and emails to you, my matrix app has been showing my car at one location and red, since 27/11. My panic buttons are not working on the remote. I have tested the unit via your app and it shows 2 trackers. I took the car in where the tracker was installed and was told they need a case logged before they can assist. Please can you sort this out as I am paying monthly and would expect you to offer the service being paid for.
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Matrix Vehicle Tracking's replyOfficial
06 Feb 2023, 14:33 Good day kholo mphahlele,
Thank you for raising your concern to us.
Your case has been escalated to our Sales Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
Your case has been escalated to our Sales Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Feb 2023, 14:33
Official
Good day kholo mphahlele,
Thank you for raising your concern to us.
Your case has been escalated to our Sales Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
Your case has been escalated to our Sales Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***