BM
Bruce M
1 reviews | Active since Apr 2019
02 Jun 2021, 10:34
Mix Telematics/Beam-e are ********* in the tracking industry!
I requested cancelation of my tracking devices in March 2021 and was assured that my request has been fulfilled. It's June 2021 and the ******* are still debiting my account, and their phones aren't being answered.
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Matrix Vehicle Tracking's replyOfficial
02 Jun 2021, 11:49Good Day Bruce M
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed a cancellation on both your vehicles tracking systems.
Please be advised that credits have been processed for the months May and June, and the refund will take approximately 21 working days.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed a cancellation on both your vehicles tracking systems.
Please be advised that credits have been processed for the months May and June, and the refund will take approximately 21 working days.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jun 2021, 11:49
Official
Good Day Bruce M
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed a cancellation on both your vehicles tracking systems.
Please be advised that credits have been processed for the months May and June, and the refund will take approximately 21 working days.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed a cancellation on both your vehicles tracking systems.
Please be advised that credits have been processed for the months May and June, and the refund will take approximately 21 working days.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***