Mix Telematics USELESS

Never in my life have I had to deal with a company with absolute no customer service!!!!! I've been sending emails (as the phones are not answered) since 16 August to inform them that my vehicle was written off and to cancel the "contract". Eventually on 1 September I received a response with a "settlement amount" to be paid - amount paid on 4 September - O BUT WAIT, your account WILL BE DEBITED AT THE END OF SEPTEMBER - Excuse me, what for??? Somebody tried to ***** this exact same vehicle on 16 June, when I phoned Beame to request an explanation as to why I didn't receive an alert I was informed that they are not an early detection unit - they only "track" the vehicle after customer phone them to tell them the vehicle was ****** - EXPLAIN PLEASE - I'M AT A DAY SPA, I COME OUT AND MY VEHICLE IS GONE - WHERE WILL BEAME / MIX TELEMATICS START SEARCHING FOR MY VEHICLE, BY THIS TIME IT HAS CROSSED A BORDER AND OH YES, THEY ALSO DON'T RECOVER BEYOND THE BORDERS OF SOUTH AFRICA, HOW VERY CONVENIENT! UNFORTUNATELY BEAME WAS REQUESTED BY MY INSURANCE.

Please be aware - Tracker is not much better at this