WM
Walter M
1 reviews | Active since May 2022
26 May 2022, 11:52
Mix- Telematics: Tracking device not functional but billed monthly and I cant also cancel
This is nonsensical company, I have installed a tracking device with them since 2016 and being loyal, Discovered that the tracking devise is not working, called them for rectification which they dismally failed, I then called and requested to terminate my contract which was also due for termination. Now they are billing me for devise not working, they cant fix and they don't want to cancel my service.
I regret the day i joined this **** that now i am bul**** to pay for the service that i am not receiving and no response to any of my emails.
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Matrix Vehicle Tracking's replyOfficial
26 May 2022, 14:37Good day Walter M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that cancellation was processed and confirmation was sent to you on email.
As discussed credit will be processed for the month of May but you are still liable for the month of March and April.
Assuring you our best intensions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that cancellation was processed and confirmation was sent to you on email.
As discussed credit will be processed for the month of May but you are still liable for the month of March and April.
Assuring you our best intensions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply26 May 2022, 14:37
Official
Good day Walter M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that cancellation was processed and confirmation was sent to you on email.
As discussed credit will be processed for the month of May but you are still liable for the month of March and April.
Assuring you our best intensions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that cancellation was processed and confirmation was sent to you on email.
As discussed credit will be processed for the month of May but you are still liable for the month of March and April.
Assuring you our best intensions at all times.
Regards
Customer Care Department
***