1 reviews | Active since Dec 2016
MIX TELEMATICS TRACKIING (LACKING)
It is with regret that I need to go this route to get attention to my problem.
Both my cars were fitted with Beame tracking devices. I sold one car on 4 October 2021. I advised Mix accordingly and had to pay a cancellation fee of R900.00 which I duly did. Unfortunately both cars' tracking were terminated although I explicitly cancelled only one. When I studied my bank statements later I noticed that no subscriptions were going off my bank account. I advised them on 7 December 2021 (reference number obtained), again on 8 January 2022 (reference number obtained) and this week again when Shawn at Tracking Empire responded to my complaint with Mix. No action has been taken. My car insurance depends on a working tracking unit being installed and maintained.
I do not know what else to do to have the problem fixed?
Thank you for taking our call and allowing us the opportunity to investigate your query.
We confirm that the cancellation was processed on the correct vehicle and confirmation thereof has been emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for taking our call and allowing us the opportunity to investigate your query.
We confirm that the cancellation was processed on the correct vehicle and confirmation thereof has been emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
***
states that I have sold my one car on 4 October 2021 and I advised them on that date. At that stage they advised a month notice and a penalty payment of R900.00 which I paid over on 22 November 2021 into their preferred FNB a/c. To only cancel my tracking as of today means that
I am liable for the subscriptions for Nov 2021, Dec 2021and January 2022.
This is not a good ending
Yours faithfully
Louw van der Walt
states that I have sold my one car on 4 October 2021 and I advised them on that date. At that stage they advised a month notice and a penalty payment of R900.00 which I paid over on 22 November 2021 into their preferred FNB a/c. To only cancel my tracking as of today means that
I am liable for the subscriptions for Nov 2021, Dec 2021and January 2022.
This is not a good ending
Yours faithfully
Louw van der Walt
Kindly be advised that your account has been escalated to our Credit Control Department for the necessary credits to be processed.
Please accept our apologies for the inconvinience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly be advised that your account has been escalated to our Credit Control Department for the necessary credits to be processed.
Please accept our apologies for the inconvinience caused.
Regards
Noluthando Mabaso
Customer Care Department
***