1 reviews | Active since May 2016
Mix Telematics Threats of Black listing for a former client for being loyal for 24 months
I had got the following reply from Mix Telematics but still they are harassing and threatening with blacklisting, what a client support even after your loyal support for 24 months!
The Reply is as pasted below from Hellopeter MiX Telematics Africa's reply: 02 Apr 2019, 11:52
Good day Joe Jacob Thank you for allowing us the opportunity to speak to you regarding the query you have raised. As per discussion with our Cancellations Department, we hereby confirm that your cancellation has been processed and the relevant credit will be processed. We do apologise for any inconvenience caused. Kind regards Michael Africa Customer Care Department (***) *** ****
Now instead of a credit, you want me to be black listed, not sure what to expect more! I had requested this matter to escalate within the company but no response yet
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Thank you for allowing us the opportunity to investigate your query. Please note that we did try to get in contact with you however we were unsuccessful.
Kindly be advised that the necessary credits have now been processed and the outstanding balance on your account has now been cleared.
We do apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query. Please note that we did try to get in contact with you however we were unsuccessful.
Kindly be advised that the necessary credits have now been processed and the outstanding balance on your account has now been cleared.
We do apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***