Mix Telematics stole my money

I highly irrate and frustrated with the service I have received from Mix Telematics.

On 24 April 2018 I logged a call with Beamie to cancel the contract on my husbands car as it was being sold. Upon speaking to the customer service agent (Lesego) I was told that I was being billed for 2 units, one of which I cancelled at the end of May 2016 and which they have been billing me for ever since.

She acknowledged that the 1 st unit was requested to be cancelled after I gave her my reference no and promosed me that my money for the last 2 years will be refunded.

After numerous calls to her and having spoken to her supervisor (George) I am just told that accounts have the details and is working on the refund. It has now been more than a month and still I wait with no feedback.

If I owed them money and have been outstanding for this long this unit would have been cut of long ago and lega action taken against me but because I am just and individual Mix Telematics thinks they can take your money and nothing will happen.

Everyone please be aware if you sign a contract with them and they owe you money you will possibly not get it back so if you have money to burn then sign up with them.