VP
Viloshnee P

1 reviews | Active since Oct 2013

03 Jul 2017, 14:54

Mix telematics stinks

<p>I cancelled my Beame unit as I sold my vehicle. When I tried cancelling, I was told my Mix telematics that I agreed to a 24 month contract and that I cannot cancel. I have to either pay the cancellation fee or continue with the contract. I have asked for the voice recording on numerous occasions to hear at what point I had agreed to the 24 month contract which Mix telematics have yet to produce.</p> <p> </p> <p>I then just cancelled the debit order and paid the cancellation fee as it was becoming a nightmare to get hold of any one at this place.</p> <p> </p> <p>2 months later I now get a call saying that I still ow them some money. I queried as I cancelled in advance and paid the cancellation fee, so whats the problem now.</p> <p> </p> <p>To get answers is such a task as they dont respond, they dont answer the phone and they simply cannot prove that I had agreed to this contract. I would highly recommend not dealing with this company.</p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Jul 2017, 15:53
Official

We thank you for your post and have noted the content.

Dear naidoovio

I refer to your telephonic discussion with our Customer Retention Department and confirm that your query has been resolved.

Please be assured of our best intentions at all ties.

Kind regards

Albert Griffith

Customer Care