JP
J P
1 reviews | Active since Jul 2022
28 Jul 2022, 07:54
Mix Telematics - STILL no response & still receiving invoices on a cancelled contract
After months of no response, i hoped after a call with the company and written reply on here, that the matter was going to be resolved.
But again nothing has happened. I was promised a paid up letter - 2 weeks later and still nothing.
And to top it off, i received an invoice for August - my contract cancellation request was sent in March, it was confirmed as cancelled.
Its amazing how poor the service is from this company - they actually should be rated in values less than zero.
I await the next unkept promise from yourselves about resolving the issue.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Jul 2022, 15:42Good Day J P
Thank you for allowing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2022, 15:42
Official
Good Day J P
Thank you for allowing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
JP
J P's updateReviewer Update
28 Jul 2022, 21:48Actually this is not correct. They contacted me but i have not been assisted with my query, to my satisfaction.
It appears now, that due to the sheer incompetence and lack of response by your company, I am now sitting with a negative Credit Bureau report.
And you still have not told me why i continue to receive invoices for a cancelled contract.
I am regretting the day i signed on with your company as it has truly been a terrible experience.
It appears now, that due to the sheer incompetence and lack of response by your company, I am now sitting with a negative Credit Bureau report.
And you still have not told me why i continue to receive invoices for a cancelled contract.
I am regretting the day i signed on with your company as it has truly been a terrible experience.
JP
J P's update28 Jul 2022, 21:48
Reviewer Update
Actually this is not correct. They contacted me but i have not been assisted with my query, to my satisfaction.
It appears now, that due to the sheer incompetence and lack of response by your company, I am now sitting with a negative Credit Bureau report.
And you still have not told me why i continue to receive invoices for a cancelled contract.
I am regretting the day i signed on with your company as it has truly been a terrible experience.
It appears now, that due to the sheer incompetence and lack of response by your company, I am now sitting with a negative Credit Bureau report.
And you still have not told me why i continue to receive invoices for a cancelled contract.
I am regretting the day i signed on with your company as it has truly been a terrible experience.