SL
Sophy L

1 reviews | Active since May 2019

12 Feb 2022, 12:06

Mix Telematics SA deceived me by saying Tracker doesn't exist anymore.

Mix Telematics deceived me by telling me that they've absorbed Tracker clients when Tracker is still operating. One of their consultant called me to inform me that Tracker doesn't exist anymore and they are taking over, he had my profile and he said he'll cancel my stop order with Tracker so that I can join their company. I joined the company not knowing Tracker is still operating but after a while Tracker called me to inform me that I've skipped my payment. I then renewed my contract with Tracker as I'm not going to do business with Mix Telematics as I felt like they've deceived me by lying to me, I stopped paying my premium and I tried to call them but one of their rude staff at call center hang up a phone on my ear when I was trying to explain why I'm not paying and ask them to come to take their device from my car. Now they've black listed me.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Feb 2022, 16:37
Official
Good Day Sophy L

We can confirm that an agent did get in contact with you and has processed the cancellation.

We have escalated your query for the call recording and will revert back to you.

Regards,
Customer Care Department
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