MiX Telematics POOR SERVICE DELIVERY

I enlisted the services of Beame' Matrix for a Tracker system in 2010 for my personal vehicle and paid diligently monthly up to including August 2021.On the 20.09.2021 i received a marketing call from an opposition company who in conversation mentioned i should check if my system is active to which my work colleague mentioned that i should have got a call when i changed my battery... I listened in amazement.I then contacted Beame' [Avelo] control room and requested whereabouts of my vehicle only to be told THAT MY SYSTEM IS OFF LINE AS I DID NOT CALL IN MONTHLY TO ACTIVATE MY SYSTEM HENCE MY SYSTEM IS NOT ACTIVE!!!!!.So for 11 years i was under the impression my system was monitored and that my wife fetching the kids from school daily was safe and my vehicle was safe due to the fact that my debit order was going OFF EVERY MONTH FOR 11 YEARS.I spoke to Bongani who was very abrupt and stated that i should not state my case on social media and could not give me a proper answer.It took two days for Elias to call me and explain and he did not make no sense at all.The service levels are the worst by far taking into account people entrust their lives with them. On the 23/09/2021 after 2 days i get a call from Brendon[call centre] who sells me an upgraded system MX3 and I opted as they already have my details, we confirmed acceptance and installation was scheduled for 27.09.21 and no one pitched to date.I logged a call and 2 days later Andrea called and yet again couldn't explain what has transpired. So is MiX Telematics going to explain: 1. Poor service levels 2.Why was my system inactive because I didn't call in and I don't think any other company has such a system. 3.Are they going to reimburse me for 132 months of debits they drew whilst i had a dysfunctional system.

This is the poorest service any company can offer its clients and still do not take accountability for their poor service and are other clients facing the same or have you checked.

I await a response from MiX Telematics [maybe 2 days time] with a resolution to my issue above or this will be referred to higher authority. ***