WM
Walter M
1 reviews | Active since May 2022
15 Jun 2022, 16:41
Mix Telematics: poor service and demand pay by threats.
I previously wrote the with this company for ambushing me to do business with them. Their service is extremely poor and they don’t allow customers to terminate contract. They neither respond to your calls on their poor service given to clients. Their device is not working but they demand payment, if you don’t budge their arrogant customer care and debtors department call you and threatens to take you to court.
They can go to hell for all I care, I will never pay for service not rendered.
Regards
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
22 Jun 2022, 08:22Good day Walter M
Please accept our sincere apology for the delayed response.
As discussed and advised that we tried getting in contact with you with regards to repairing the unit but you were not available and you never got back to us after we have tried several times to be in contact with you.
Unfortunately you are liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
As discussed and advised that we tried getting in contact with you with regards to repairing the unit but you were not available and you never got back to us after we have tried several times to be in contact with you.
Unfortunately you are liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Jun 2022, 08:22
Official
Good day Walter M
Please accept our sincere apology for the delayed response.
As discussed and advised that we tried getting in contact with you with regards to repairing the unit but you were not available and you never got back to us after we have tried several times to be in contact with you.
Unfortunately you are liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
As discussed and advised that we tried getting in contact with you with regards to repairing the unit but you were not available and you never got back to us after we have tried several times to be in contact with you.
Unfortunately you are liable for the outstanding balance on the account.
Regards
Customer Care Department
***