1 reviews | Active since Aug 2017
MiX Telematics pathetic service
I booked an installation for a tracking device for my car whit MiX Telematics. The booking was for Friday 12h00. 12h30 - no technician, so I called the call center and they promised the consultant will phone me back - still waiting. Later the afternoon I phoned again and spoke to a supervisor who re-arranged the installation through a accredited installer in Centurion for the Saturday morning. The technician apparently forget about the installation!!! ***!!! My wife canceled her appointments for the Saturday morning to take the vehicle in for installation. Got there, the accredited installer was unaware of the booking and also did not have the device in stoc**** So my wife took it upon herself to phone around to find an installer that could help. I laid an complaint with MiX Telematics but still awaits a respond from them. 6 day later - NO FEEDBAC**** What a pathetic company!!!
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Thank you kindly for allowing us the opportunity to speak to you in regards your query.
The above mentioned post has been acknowledged and we have addressed the matter on our side with the relevant parties involved.
Once again please accept our apologies for any inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you kindly for allowing us the opportunity to speak to you in regards your query.
The above mentioned post has been acknowledged and we have addressed the matter on our side with the relevant parties involved.
Once again please accept our apologies for any inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***