Mix Telematics, paid but no service received.

2017 October i bought a car at Kia Weltevreden, among the things that came with the car was a Beame tracker from Matrix. on 14 October 2017 when i took collection of my car i was told that the unit was fitted and i have the certificate to prove that. fast forward to November 2018, i receive a call from Byron claiming that he was from Matrix and that my unit has not being picking up signal. since i'm not used to receiving company calls from private cell phone numbers i explain to Byron that i'm not fully comfortable with speaking to him, can i please call their call center directly and ask this from them. i called the call center and only to open a can of worms, Matrix Mix Telematics DO NOT HAVE ME ON THEIR SYSTEMS, I'M NOT AN EXISTING CUSTOMER. so now the question is who is Byron and what does he know about my car. i decide to call Kia Weltevreden to find out what is happening, they cant confirm anything for MATRIX and give me Byrons other number. i told Byron that i called Matrix and they cant find me on the system, so how is it that i have a certificate but no one can find me on their system. only to find out that for A WHOLE YEAR, i have been without a tracking unit in my car. He then asked me to send him an email with the certificate attached. his reason were, it might be that they have not received a payment from Kia or the car was not really fitted. i'm still waiting for answers on that one.....

Matrix in their best attempts to hide what they did, the get a guy by the name of Prash to give me a call, his request was that i avail myself to have my car fitted with a unit. i ask him, " so you are confirming that i don't have a unit in my car" he turns around and says no, " you unit needs an upgrade"... UPGRADE? KANJANI? when i'm still waiting for confirmation that my car is not picking up, not picking up because of a faulty unit or because its sitting somewhere with my name on it but not where is really supposed to be.... IN MY CAR.... I request that Byron calls me back because im not receiving any answer that i want, Matrix is trying thei best to hide something from me.... the next thing i receive an sms saying that i must take my car in to their Cresta fitment center for fitting. i did not honor that appointment until my questions have been answered. i get another call and sms that my appointment was missed, when will i be available to have my car fitted. i get a call from Prash again whom i ask what my car needs fitting for, when the unit is there and what unit over and above needs to be fitted, still no answer, instead, i get a condensending answer that "a unit is a piece of electrical equipment that is fitted into your car" i actually know what a tracker is... by the way. i get a call today from a technician, he asks me what time i'm available for a fitting today and i tell him today wont be possible as i need to send a request to our security at work and wait for approval which can take 2 to 3 days to approve. i ask him to send an email as this i will need to forward to the security and he tells me that he wont be able to send me that email... so Mix telematics cannot send emails to their clients as well..

with this long story, i simply want to say i want to cancel whatever i have with Mix Telematics, i DO NOT want any of their products fitted into my car, i want to be refunded in full for the monies paid to them by Kia because i'm being charged for that by MFC in monthly installments. ill get a reputable tracking company to track my car. i'm already thinking of worst case scenario and i know that Mix Telematics will not be able to help me in my time of need. if such a simple thing as being forthcoming and telling the truth and apologizing is so difficult, instead they try to dodge and hide at each and every corner.

please refund the amount received from Kia and lets cut our losses. instead you have just proved how great God is.