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EJ
Elsa J

1 reviews | Active since Mar 2009

30 Sept 2024, 16:45

MIX TELEMATICS OR IS IT MATRIX

My BEAME contract with Mix Telematics ended 31 Aug 2024. I sent an email to customer care and cancellations early in Aug informing them of my intention to cancel. No response to confirm my request. End of Aug I resent the email requesting they confirm the cancellation - nothing! In between I'm calling all their contact numbers - phone just rings no matter the time or day it is. On 5 Sep I finally received an email that the contract was cancelled with immediate effect. On 25 Sep I'm debited an amount - increased amount may I add. If you guys can't even answer a phone or respond to any email, heaven forbid if I landed in a situation and your device didn't even work - which by the way I tested and nothing happened!! PATHETIC!!!!!

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Oct 2024, 07:51
Official
Good Day Elsa Jardim,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Oct 2024, 19:35
Official
Good Day Elsa Jardim,

Thank you for bringing this issue to our attention.

Our Retention Representative has been in contact with you and explained the cancellation procedure, which requires a month’s notice.

We are we await further communication so that the matter can be escalated to Management to review.

We appreciate your patience and cooperation.

Regards,
Customer Care Department
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EJ
Elsa J's update08 Oct 2024, 12:47
Reviewer Update
Hi Customer Care Department

Your representative called and requested I send through my proof of cancellation.

Problem - the emails keep bouncing back and again, the phones are not answered. Please provide me with an email address that actually works.

Thank you