DK
Dimitri K

1 reviews | Active since Jul 2020

22 Nov 2022, 12:42

MiX Telematics Never ever again

I sold my vehicle 4 months ago and tried to either have the service transfered to the new owner or cancel the service. Well, I may as well have tried communicating with the dead. This outfit is supremely useless and would not reccomend anyone use their products. When I finally spoke to someone after waiting a considerable time they informed me that I'd have to go online and fill out a special form to cancel - no offer of transfering to the new owner or assisting telephonically. I have been with this company for more than 10 years and can asure you all my new vehicles will go to another company.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Nov 2022, 14:36
Official
Good day Dimitri K,

Our agents have tried to contact you to no avail.

Kindly advise on a convenient time or an alternative number to contact you.

Regards,
Customer Care Department
***
DK
Dimitri K's update26 Nov 2022, 15:02
Reviewer Update
Still no contact from MiX Telematics.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 Nov 2022, 08:15
Official
 Good day Dimitri K,

Kindly refer to the communication sent 22 November:

Our agents have tried to contact you to no avail.

Kindly advise on a convenient time or an alternative number to contact you.

Regards,
Customer Care Department
***