Mix-Telematics - My Experience with Mix-Telematics: A Long-Standing Customer's Story

Hello Everyone,

I'd like to share my personal experience as a long-standing customer of Mix-Telematics since 2015. It's important to me that fellow consumers are aware of the challenges I've faced recently in dealing with their customer service, or rather, the lack thereof. It is my hope that by sharing my ordeal, we can shed light on the importance of customer service and accountability.

For the past several years, I have been a loyal customer of Mix-Telematics, utilizing their tracking services. However, the recent lack of customer service and willingness to assist me with a simple request has been nothing short of distressing. My tracker unit was recently upgraded which was draining my car battery (a problem also experienced in 2015) to the point my car switched off twice whilst travelling.

Despite initially reaching out for assistance regarding remediation, then cancellation and removal of the tracking unit, Mix-Telematics has failed to respond adequately. Phone calls and emails have gone unanswered, and even triggering the panic alarm via the app thrice resulted in no response. The lack of follow-through and attention to a customer's needs is disheartening. I even went to the extent of writing on Mix-Telematics Facebook page begging for assistance – all I got was my Facebook post deleted and no phone call received.

What adds to my frustration is the stark contrast between their swift outreach to discuss new service offerings and the complete neglect when it comes to addressing customer concerns. I went to their website and requested a new service – within 3-minutes an agent called me! After cancelling my contract, I needed the problem unit removed. Although all monies were paid and it was just the job card which needed to be forwarded to the technician, Mix-Telematics in their total dis-respect to a customer needing their car to be road worthy for work purposes, chose not to forward the job card to their regional technician and thereafter dodged all telephone requests for me to liaise with their agent.

Understand the amount of time it took to write numerous mails, the cost of calls, getting stuck on the road, no vehicle for a 2-week period, and blatant disrespect by numerous staff of Mix-Telematics. As a consumer, I believe in fair treatment, responsiveness, and accountability from service providers. Unfortunately, Mix-Telematics has fallen short of meeting these expectations. As someone who values responsive and attentive customer service, this experience has prompted me to re-evaluate my ongoing relationship with Mix-Telematics. I believe every customer should expect and receive timely and respectful assistance from the companies they choose to do business with.

Thank you for taking the time to read about my journey with Mix-Telematics. I encourage you to consider your own expectations of service when choosing a service provider, and I'm here to support you in making informed decisions. Let us stand together for better service standards and ensure our voices are heard. Please feel free to share this post and spread awareness about the importance of customer-centric businesses.

PS// the above has been my personal experience engaging with Mix-Telematics (previously known as Matrix) – I am not in any way persuading you to not sign-up or to sign-up with Mix-Telematics – my intent is to make visible my own experiences with Mix-Telematics and how you could also be treated …