TR
Thomas R
1 reviews | Active since Nov 2022
23 Nov 2022, 20:57
Mix Telematics (#Mix Teleuseless!!!)
If I could give a -1000 star review for this company I would! Absolutely shocking service, you can never get through to them and you never get a response from them. I have been trying to cancel my subscription for months with no response to endless calls and emails. They still keep trying to debit my account and the bank won't let me cancel the debit order, so I have to keep reversing my debit order. This company is a ****, please don't use them or support them!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
24 Nov 2022, 08:31Good day Thomas R,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation and a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation and a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Nov 2022, 08:31
Official
Good day Thomas R,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation and a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation and a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
TR
Thomas R's updateReviewer Update
25 Nov 2022, 14:28Thank you for addressing my case, however, it is disappointing that I had to go to this extreme to get a response. However, I am grateful for the response and for this platform.
TR
Thomas R's update25 Nov 2022, 14:28
Reviewer Update
Thank you for addressing my case, however, it is disappointing that I had to go to this extreme to get a response. However, I am grateful for the response and for this platform.
Matrix Vehicle Tracking's replyOfficial
28 Nov 2022, 13:19Good day Thomas R,
Your comment is noted and we do apologise for the inconvenience experienced.
Regards,
Customer Care Department
***
Your comment is noted and we do apologise for the inconvenience experienced.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Nov 2022, 13:19
Official
Good day Thomas R,
Your comment is noted and we do apologise for the inconvenience experienced.
Regards,
Customer Care Department
***
Your comment is noted and we do apologise for the inconvenience experienced.
Regards,
Customer Care Department
***