Mix Telematics / Matrix Tracker is PATHETIC

Can I give ZERO STARS?? We have 2 trucks on the Matrix tracking system. (in the process to add 5 more vehicles) Three weeks ago the one truck mysteriously disappeared from the online tracking platform. I contacted Matrix several times without being able to get through (and I e-mailed them) Eventually I got hold of them and they promised to fix it. A couple of days later it was still not fixed. In fact - BOTH trucks were removed from the online tracking platform. This is a big problem as we must constantly update clients on how far their deliveries are. I called Matrix again ( ********** 090), after about 6 unsuccessful calls, several voice messages (some marked as urgent) I finally came through to the support team. They asked me to hold the line while they fix the problem. I was holding for 45 minutes where after I put the phone down and the problem was still not solved! I then messaged them via their website inquiry form, attempted to chat online (no-one responded at all) I messaged them on Facebook and wrote on their wall. NO SUCCESS AT ALL!!! I then decided to call them one last time. They put me through to the same guy who made me hold for 45 minutes. He asked me to hold again and I told him no, I can't stay on the line for almost an hour. He promised me and guaranteed me t won't be the case, in fact he will call me back in a couple of minutes. It is now 24 hours later - I received NO CALL BACK, the problem is STILL NOT FIXED, neither of my trucks are showing movement on the online map. For a company with a slogan "RIGHT BY YOUR SIDE" I find you extremely contradicting. You have one responsibility and that's to make sure my trucks can be tracked online. You can't even do this! When it comes to ordering your service its easy as you get money from it, I see you as money hungry corporates who gives a damn for small businesses that is relying on you! I am so tired of battling with this. If the trucks now get ****** my insurance won't pay out and we won't be able to find the trucks. The drivers must now be on their phones every other minute to update us on their locations. This is not safe at all but hey, what do you care. I regret signing up with Matrix / Mix Telematics Africa. Everyone be warned - DO NOT USE THEM!!!! I will make sure everyone I know that needs a tracking device make use of someone else. Its been TWO WEEKS since my 1st phone call and THREE WEEKS since my 1st e-mail, how pathetic must you be to not resolve an issue in 3 weeks?