1 reviews | Active since Sept 2021
MIX TELEMATICS - MATRIX not responding.
I am a paying customer with 2 vehicles with Matrix. I just bought a new vehicle. Have tried to get hold of Matrix to get new tracker unit in my new vehicle and stop account in sold vehicle. Tried 3 different days to contact them. All I am getting is "high call volumes...". Waited for long time for operators, chose option x2 for them to phone me back (only hours later), and even asked to phone at a specific time so we do not miss each other. No joy!
Worried, what if I am in trouble? They say in their recoding, "we are there with you..."?
Not happy customer. Currently driving a new vehicle with no tracking in and sold vehicle with a contact not cancelled.
Did not want to press the emergency button as do not want to be *********.
We can confirm that an agent did get in contact with you and has confirmed cancellation on your old vehicle.
An agent will get in contact with you concerning a new tracking system for your new vehicle.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
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We can confirm that an agent did get in contact with you and has confirmed cancellation on your old vehicle.
An agent will get in contact with you concerning a new tracking system for your new vehicle.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***