HT
Hendrik T
1 reviews | Active since Jul 2024
02 Jul 2024, 14:39
Mix telematics Matrix is ****
Have been trying to cancel services for months now don't even have the vehicle anymore but still gets debited, have sent numerous emails to no avail spent hours on the phone and nothing.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Jul 2024, 15:46Good day Hendrik Du Toit,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2024, 15:46
Official
Good day Hendrik Du Toit,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Jul 2024, 09:11Good day Hendrik Du Toit, Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Customer Care Representative has contacted you and confirmed the cancellation of the services processed, and escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
We confirm that the Customer Care Representative has contacted you and confirmed the cancellation of the services processed, and escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2024, 09:11
Official
Good day Hendrik Du Toit, Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Customer Care Representative has contacted you and confirmed the cancellation of the services processed, and escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
We confirm that the Customer Care Representative has contacted you and confirmed the cancellation of the services processed, and escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***