1 reviews | Active since Jul 2011
Mix Telematics - Just keep on taking my money!
How many times do you have to cancel before action is taken. How many times must I phone before the expired contract will be cancelled and the funds will be refunded to me.
On 28 May 2021 I sent an e-mail cancelling the contract as per instruction from the call center - Cancellation *** . Come beginning of June, the premium was taken for June. Then again at the start of July a premium was taken. I called in and the call center and accounts confirmed that the contract had been cancelled and they promised me a refund. Call reference number: Kuanda Ndebele at 09:18 am on 5 July 2021. Lo and behold, I received a bill again on 30 July showing that the contract is still active and my account will be debited again!
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Customer Care Department
***
We have escalated your query to the Cancellations Department for further assistance.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Credits have been processed for the months July and August.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Credits have been processed for the months July and August.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***