BJ
Barry J
1 reviews | Active since Apr 2019
05 Aug 2022, 16:02
Mix telematics is a ***** company
I received two messages from Mix telematics informing me to pay the monthly instalment, although the contract was cancelled telephonically on the 18th July 2022 and acknowledged by their staff, I was only contacted on the 1 August 2022 to cancel the contract from their side, I requested a certificate which states that the date of contract activation was the 25/06/2019 which means that the 36 month contract has expired the end of June 2022 I stated in my previous rating when I tried to move the unit from my old vehicle to my new one, I was informed that the contract had expired,
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Replies (1)Matrix Vehicle Tracking's replyOfficial
05 Aug 2022, 16:28 Good Day Barry J
Thanking you for taking our call.
Kindly be advised that your cancellation request was processed as requested. As discussed with our consultant ealier today, please note that you are still liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Thanking you for taking our call.
Kindly be advised that your cancellation request was processed as requested. As discussed with our consultant ealier today, please note that you are still liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2022, 16:28
Official
Good Day Barry J
Thanking you for taking our call.
Kindly be advised that your cancellation request was processed as requested. As discussed with our consultant ealier today, please note that you are still liable for the outstanding balance on the account.
Regards
Customer Care Department
***
Thanking you for taking our call.
Kindly be advised that your cancellation request was processed as requested. As discussed with our consultant ealier today, please note that you are still liable for the outstanding balance on the account.
Regards
Customer Care Department
***
