FD
Fareed D
1 reviews | Active since Sept 2023
28 Sept 2023, 15:25
Mix Telematics is a sham
For customer service, this is the most appalling vehicle tracking company to deal with, mailed both the consultant who called me *** and their accounts department - *** - since March of this year to sort pout an over charge and as yet have had one response and no resolution. AVOID THIS COMPANY take your business elsewhere
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
02 Oct 2023, 09:34Good Day Fareed Dockrat ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval.
In order to process the refund back to you.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval.
In order to process the refund back to you.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Oct 2023, 09:34
Official
Good Day Fareed Dockrat ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval.
In order to process the refund back to you.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval.
In order to process the refund back to you.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***