Mix Telematics is a ******* and a ********** Company

I was in a car accident in March and my car was a write off, been trying to cancel my tracker services with mix telematics since then and till today these guys are still sending debit orders onto my account.

I call them and they keep asking for a case number that was logged with their cancellations department and I keep giving them these case numbers (***)because I have sent numerous emails and made number of calls and no one is canceling these services so I am basically paying for something that does not exist.

Here is the best part of my story, I finally got a new car and needed a tracker installed by collection date so I was like since I am already paying here and obviously these people don’t want to cancel this contract let me just get a replacement one. I called and told them to give me a replacement tracker loaded before the collection date, guess what no one called me until almost a month after I collected the car. I told her that I ended up getting netstar to give me a tracker since they were nowhere to be found. I explained what happened and she promised she was going to get someone from cancellations to call me. Till today no one has called.

The most annoying part is that they will send another debit order on the 25th and if I keep reversing these debit orders my credit score gets impacted yet this is not my fault. I am really annoyed by the terrible customer experience I am getting from mix telematics. I actually would never ever refer anyone to such a company, I am convinced that this cancellations department they keep referring to does not exist.

I AM EXHAUSTED from this kind of treatment, no one has money to just give away. These people are literally taking bread away from my kids.